Since 2011, 4Call has been a leading distributor and installer of nurse call systems. Their solutions provide senior living communities and nursing homes with wearable or bedside call buttons and wall-mounted pull cords tools designed to bring nurses directly to residents or enable communication through in-room speakers.
Senior living communities rely heavily on nurse/aide call systems to handle emergencies and resident requests. While functional, older systems primarily pager-based were slow, outdated, and lacked the ability to integrate with modern technologies. 4Call partnered with Solvative to modernize their platform, creating a system that not only solved existing pain points but also positioned them for future innovations like Alexa and Google Home integrations.
4Call challenged Solvative to identify key weaknesses and then develop middleware that would not only solve for those weaknesses, but also position the new system to work with emerging 21st century wireless technologies like Alexa and Google Home.
The Challenge
Until 2011, alerts were sent via pagers or callboards at nurse stations. With the rise of smartphones, 4Call recognized the opportunity to evolve their system but also understood that replacing entire installations was cost-prohibitive. They needed a way to modernize while still leveraging existing infrastructure.
Key challenges identified:
The Solution
Solvative designed and implemented a future-proof middleware platform that seamlessly integrated with 4Call’s existing hardware. This approach eliminated the need for costly full-scale replacements while unlocking modern communication capabilities and laying the foundation for future enhancements.
Key elements of the solution:
The Result
The new 4Call system significantly improved how staff and residents interact, delivering faster responses, simpler workflows, and greater reliability. By replacing outdated tools with a modern, app-based platform, caregivers gained better communication, administrators gained valuable insights, and residents received more attentive, informed care. Communities also experienced greater staff satisfaction and stability.
Rescuers received instant alerts with AED locations, enabling faster interventions and significantly improving survival chances during sudden cardiac arrest.
The solution earned recognition in the medical community, driving large-scale adoption and setting a new standard for emergency response technology.
By modernizing the system while preserving infrastructure, Solvative delivered a cost-efficient, user-friendly, and future-ready solution that strengthened caregiver–resident interactions and improved overall quality of care.
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